ANALYSIS OF TELEMEDICINE IMPLEMENTATION CHALLENGES AT BALI MANDARA EYE HOSPITAL 2024

Abstract

Regulation of Health Minister No. 20 of 2019 on the Implementation of Telemedicine Services between Healthcare Facilities. Rumah Sakit Mata Bali Mandara (RSMBM) has plans to develop a comprehensive teleophthalmology network with referral hospitals and primary care facilities. The purpose of this study is to analyze the challenges in implementing telemedicine using the 5 M (Man, Money, Materials, Machines, Methods) approach. This study is a qualitative descriptive analysis using purposive sampling with a total of 7 respondents. The results of the study found that Rumah Sakit Mata Bali Mandara still requires specialized personnel such as ophthalmologists, support staff, and IT personnel to develop telemedicine services. The procurement of telemedicine services must go through a planning, submission, and realization process. Procurement of the required equipment must be proposed and recorded in the RKBMD and must meet TKDN requirements. There is also no determination of telemedicine service fees yet. RSMBM must have a consulting healthcare facility, facilities that can support communication aspects, and a telemedicine service cooperation agreement. The consulting healthcare facility must have at least basic and advanced eye examination equipment, communication technology equipment, and challenges related to the relatively high price of examination equipment and applications or software, network systems, and internet connections. There are no regulations regarding the legality of services and no regulations for determining telemedicine service fees.